FAQ’s

What is your minimum quantity to order?

Our minimum required is a total order of 350 units with a minimum of 6 units per size/color/style. You can mix and match styles, colors and sizes. Every now and then, we run specials with lower minimums to new customers. If you’d like to receive notifications about this specials, please send us your information to cs@thepimacompany.com

After my order is placed, how long will it take to have my products ready?

Our production time may vary depending in the quantity ordered. Production usually takes from 7 to 10 weeks. It varies depending of the season. We ship from our location in Lima, Peru directly to the customer’s door. Shipping transit time takes an average of 7 days.

How are your payment terms?

We require 50% at the time you place your order so we can commence the production, the remaining balance must be paid prior shipping the products to your door. We accept checks, money orders, Western Union, credit cards and Paypal. Payments with credit card and Paypal are subject to a 3% bank processing fee.

I would like to get a sample before I place an order….how can I get it?

If you want a sample to feel the softness of our Cotton and see the construction of our garment, please send me an email so you can buy any of our items available at regular price for immediate shipping. We will ship it to you within 48 hours, however, if there is a special item that you need, we will gladly make a sample for you. Please email me for more details at: cs@thepimacompany.com.

Do you do all-over print on the Pima Cotton fabric?

Yes we do with a minimum of 300 units/per print. This minimum could be split if you are using the same artwork design with different palette of colors.

How can I see the fabric colors available in Pima Cotton?

Please send an email to cs@thepimacompany.com to receive our pricing line sheet and the current fabrics available.

Do you have the CPSIA certificate?

Because we use 100% natural fiber, we are exempt of the CPSIA testing.The metals snaps that we use for our garments are CPSIA certified by their own manufacturer.

Do you ship outside the USA?

Yes, we do. We will arrange the shipping to your door directly in the USA or any other country. We ‘ll also handle the customs processing. All our products made with Peruvian Cotton are duty free.

Do you offer private labeling?

Yes, we do. Customer is responsible for the cost of the labels itself and the art. We have different options for all budgets.

How can I get your price list?

Please email us to cs@thepimacompany.com along with the following information: Company’s name, phone number and website address (if available). We must received all these details in order to send you our wholesale/manufacturer price list.

Can you develop new patterns?

Yes we can. All we need is a sketch or a drawing to develop the pattern. You can make any revisions as need it. A sample will be made for your review prior to start production.